introduction: establishing improvement in every organization requires assessment of organizational performance, planning and goal-setting to improve the performance. despite remarkable progresses occurred in recent years on designing the frameworks and performance evaluation systems, many organizations still rely on traditional criteria. therefore, according to the importance of performance eva...

This study aims to conceptualize business excellence model and identify its variables and indicators. The philosophical foundations of the pragmatic, humanistic theory of symbolic interactionism has been, quietly and the strategy of grand theory deal with open, axial and selective coding; whose output is a new concept. Data collection is based on documentation studies on excellence models. The ...

Some of the leading models and frameworks about Excellence from the last 25 years are presented and discussed: Peters and Waterman’s eight excellence attributes (1982), Peters and Austin’s simplified excellence model (1985), Lists of Best Practices, Xerox Excellence Models (1990, 2002), the European Excellence Model (1992) and two different but overlapping “4P Models” (1999, 2004). At the end o...

Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...

background: excellence and quality models are comprehensive methods for improving the quality of healthcare. the aim of this study was to design excellence and quality model for training centers of primary health care using delphi method. methods: in this study, delphi method was used. first, comprehensive information were collected using literature review. in extracted references, 39 models we...